TERMS & CONDITIONS

Effective Date: 10th February, 2025
By purchasing this package, you (“Client”) agree to the following Terms & Conditions outlined by Grip Creative (“Service Provider”).

 

1. Scope of Service

This package includes:


✅ BRANDING

  • Logo Design (3 options)
  • Brand Booklet (typography, color palette, brand device, logo usage)
  • Logo Files (high resolution, major formats)
  • Business Card & Email Signature Design
  • Social Media Assets

 

✅ WEBSITE DESIGN & DEVELOPMENT

  • 5-page website (not an e-commerce site)
  • Domain name & hosting purchase
  • Theme purchase & customization
  • Layout, design, and site architecture
  • Zoho email hosting setup
  • Basic SEO (Yoast Basic SEO setup)

 

✅ DELIVERY TIMELINE:

15 working days from the date the Client submits all required materials.

 

 

2. Payment & Refund Policy
  • 100% upfront payment is required before any work begins.
  • No refunds will be issued once payment is made.
  • The Service Provider will work with the Client within the agreed revision rounds to achieve the desired outcome.

 

 

3. Client Responsibilities

The Client must:

  • Provide all required details (branding brief, website content, domain name, company information) within 3 days of purchase.
  • Respond promptly to revision requests and approvals to avoid project delays.
  • Understand that delayed responses will extend the timeline beyond 15 working days.

 

 

4. Revisions & Approvals
  • Branding: One (1) revision round after initial designs are delivered.
  • Website: One (1) revision round before final approval.
  • Additional revisions beyond the included rounds will attract extra charges.
  • Once branding or the website is approved by the Client, any further changes will require a separate agreement and additional fees.

 

 

5. Delivery & Ownership
  • Upon final approval, the Client receives:
    ✅ High-resolution branding files
    ✅ Full access & credentials to the website
  • The Client owns full rights to all deliverables upon completion.
  • The Service Provider retains the right to showcase the final work in its portfolio, website, or promotional materials.
  • The Service Provider is not responsible for website management after delivery unless the Client subscribes to a separate maintenance plan.

 

 

6. Project Delays & Expiry
  • If the Client fails to provide required details within 7 days, the project may be put on hold.
  • If there is no response from the Client for 21 days, the project will be considered abandoned with no refunds issued.
  • The Client can reactivate the project for an additional re-engagement fee.

 

 

7. Communication & Support
  • All communication will be via Email, Google Meet, or WhatsApp.
  • Support is available anytime, but responses will be provided within reasonable working hours.

 

 

8. Limitations of Liability
  • The Service Provider is not liable for:
    • Website downtime due to third-party hosting providers.
    • Website security breaches if the Client fails to implement recommended security measures.
    • Loss of branding files after delivery. The Client is responsible for safekeeping.
  • The Service Provider’s total liability is limited to the amount paid for the service.

 

 

9. Additional Terms to Protect Both Parties
  • The Client agrees not to hold the Service Provider responsible for any business losses incurred due to the use of the branding or website (e.g., financial losses, business failure, etc.).
  • This package includes a 5-page website only (not an e-commerce site or custom-coded solution).
  • Any requests outside the original scope (e.g., additional pages, extra branding elements) will be billed separately and require a new agreement.

 

 

10. Agreement & Acknowledgment

By purchasing this package, the Client confirms that they:
✅ Have read and understood these terms.
✅ Agree to abide by the revision limits, payment policy, and project timeline.
✅ Acknowledge that refunds will not be issued and accept the structured workflow.
✅ Agree to allow the Service Provider to display the final work in its portfolio and marketing materials.